What role does ethics play in your cleaning business?

In recent years, news headlines have screamed of high-profile scandals involving big names and companies such as Martha Stewart, Enron and Tyco. Because of these high-profile scandals, companies and individuals are becoming increasingly aware of the importance of ethics in the workplace and in everyday life. What role does ethics play in your cleaning company?

You will often (perhaps always) building cleaning of your customers, at night, when no one's business is about. In addition, you may have access to areas that have kind of confidential or sensitive information. For this reason, it is critical that your customers can trust your company to clean and I think that you and your employees to act ethically.

Business ethics set standards and establish a value system for how your company can operate. It 's important to remember that ethics are much more than "breaking the law." These are rules of "right" and "wrong" that dictate what people should and should not do. Acts as the company intentionally abused equipment and theft of workers are clear breaches of ethics. However, there are many gray areas that are not so easy to classify a behavior as right or wrong.

Here are some examples of cleaning problems of your company and employees may incur:

1. There is a box of old phones, calculators and small electronic components labeled as trash. Your employee has to pick it up and throw it away. Since the box is labeled as "trash" is really stealing, if an employee gets something out of the box for his personal use? After all, business is no longer wants to clean these items.

2. One of your staff is working to clean alone in a building. The employee is vacuum behind a copy machine. Tucked way back and covered with dust is a $ 5.00 bill. This bill is, of course, existed for a long time. What happens if the employee takes the $ 5.00 bill and sticks it in his pocket? After all, no one is around to notice and is only $ 5.00.

3. One of your employees is cleaning in a computer room and switch off a computer so I can include in its emptiness, causing a serious problem for the client computer. This error could cause an employee to hide his mistake and played dumb. But, as his employer, it is necessary to encourage honesty, no matter how serious the offense.

4. You have just received a check from a client and see that not only paid the bill today, but still paid the previous bill. They have a lot of money and you work so hard as yours, is it really so bad just to cash the check? They never lose.

You and your employees know what is and what is not legal. Having a written policy to cover the ethical gray areas will guide the employees in these situations is not illegal, but that they are attractive in an ethical policy can only be a couple of paragraphs in the employee handbook. And make sure that employees know from the first day on the job where you stand on ethical issues can prevent problems from occurring.

What types of situations should cover your policy? This can vary from society, however, you may want to include some of the following:

* Conflicts of interest (for example, worked for two cleaning companies to disclose client information to the competitor)

* What to do with the property (money, jewelry, etc.) located on the floor, the bathroom stalls, etc.

* Do not read the information on desks or going through files and drawers

* Proper disposal of chemicals

* Do not remove anything that is in the trash

* Not allowing friends or family in the building when it is working

* Still in the treatment of the building tenants, employees and visitors from

* Treat other employees with regard to cleaning

Research shows that if a company has a strong sense of integrity, there is a positive influence on its bottom line. And in the cleaning industry, is extremely important that customers know how to set high ethical standards for you and your employees. Remember, "what goes around, comes around". Treating customers and employees regarding pay less employee turnover and loyal customers. This is the key not only for the survival of your business clean ', but its growth and your financial well-being.

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